IMPORTANT INFO

• Bookings are confirmed on receipt of a valid credit or debit card.  We accept Visa & Mastercard.

• Your room rate will be confirmed when the booking is made.

• Check in time is 4pm, check out time is 10.30am.

• We do not accept pets in the hotel, but are happy for your pet to sleep in your car in the car park if your pet is happy to do that.

• The hotel car park is used at the guest’s own risk.

• The hotel cycles are used at the guest’s own risk.

• The Coll Hotel is a non smoking property. Any guests smoking in a bedroom will incur a £200 surcharge on their bill as this room will need to be closed and deep cleaned.

  Please do not smoke anywhere in our hotel.

• All prices include VAT at the current rate.

CANCELLATIONS

DUE TO OUR REMOTE LOCATION AND LACK OF PASSING TRADE WE HAVE THE FOLLOWING CANCELLATION POLICY:

• When travelling to and from the island by CalMac ferry, nothing is taken from your credit/debit card until you check out.
• Guests travelling by own plane, helicopter or yacht will be charged in full at time of booking.
• If the CalMac ferry taking you away from Coll is cancelled and you stay on with us, you will be expected to pay normal rates for your extra accommodation and meals.
• In the event of ‘no show’, the full amount for the stay will be taken from your card.
• In the event of a cancellation within four weeks of arrival date, guests will incur a charge for the full balance of your booking. If we are able to resell your room, any nights will be refunded. The earlier a cancellation is made the easier it is to resell your room.
• Due to the reliance on public transport in our location we urge all guests to take out adequate travel insurance.